1. TERMS & CONDITIONS OF WEBSITE USE
a. KINDLY READ THE TERMS & CONDITIONS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS AND A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. This User Agreement (this “Agreement”) is a contract between you (“you” or “User”) ed-universe.com (“Ed-Universe,” “we,” or “us”). Agreeing with the terms and conditions constitutes a biding agreement betwen Ed-Universe and the client.
c.Users who violate these Terms may have their access and use of the www.ed-universe.com site or services suspended or terminated, at Ed-Universe's discretion.
d. Ed-Universe reservers the right to refuse services to clients who do not meet our company requirements for editing or writing packages. Our requirements are based on our medical consultancy and writing teams, in charge of reviewing all submissions. Once files have been reviewed we may accept or refuse the file depending on the selected service and its adequacy.
2. PURCHASE PRICE AND TERMS OF PAYMENT
a. Clients sign up for editing or writing services by completing the payment of chosen service, and receive access to a full application page including audio, pdf, word document upload options and online meeting(s) with set duration with an assigned medical advisor. Once upload is completed, the administration assigns you an editor or writer, as well as a medical advisor to review the submission, set up a meeting with the client(s), and ensure the work process is agreed upon. Feedback and revisions are limited to 3 drafts maximum for editing or writing services. Depending on service choice word count is the tool by which Ed-Universe applies all payment processing, the word count stated per service is the maximum number of words offered at said rate.
Additional word count will be charged for editing services or for writing services per 50 extra words. Payments are made in USD. Should the word count exceed the chosen package, editors and/or writers will notify the client & Ed-Universe to revise chosen package and complete additional payment, or reduce word count. Meeting minutes can be divided over two sessions maximum and cannot exceed the time set. Additional meeting minutes will be charged per extra 5 minutes.
Prices during match month may increase for all purchases, up to 25%
b. The purchase price for all services shall exclude all taxes, customs duties, customs fees or other governmental charges due with respect to the services.
Fawry payment is completed by selecting the Fawry option. Once selected you will receive a Fawry Code that you will be required to present the code to the Fawry service provider. Finalise the payment at the Fawry service provider to receive our payment confirmation email.
c. Editing & writing services are provided by professional writers in collaboration with doctors with experience in residency program application process. Services provided by the team are non-refundable.
Should a client wish to discontinue the use of the service he/she may do so, noting that no-refund will be applicable; the client will receive the work completed on said date of termination.
Meetings are restricted in time depending on the chosen package. Cancelled meetings less than 12 hours prior to meeting day and time, or no shows for scheduled meetings will automatically result in a deduction from the total meeting minutes. For any additional meetings extra charges apply.
d. Change of service policy: 1-the client meets the requirements by completing the payment of the difference between package pricing. 2- Partial editing/writing of documents is not applicable i.e client cannot select writing & editing services for the same documents (CV or Personal Statement(s)) at the same time. 3- The client must informs the team prior to the 1st draft, before any editing work has been done.
e. Cancellation policies: clients may cancel the service at any stage by addressing an email to firstname.lastname@example.org. Ed-universe reserves the right to end any collaboration with a client without further notification should they request a full rewrite or re-edit of their documents by the 2nd draft.
3. SERVICES & PRIVACY TERMS
a. Editing services delivery and delays depend on the word count and can vary from 2 to 7 business days from purchase date within this set timeline.
Writing services delivery and delays depend on the word count and can vary from 4 to 14 business days within this set timeline (mentioned timeline does not include delays of response from clients regarding feedback, additional documentation requested ...).
Clients must abide to the timeline by responding to editors or writers within 24 hours of all communications to ensure timeline is respected. Should clients complete payment without complying to the set timeline, Ed-Universe reserves the right to end services by agreed end of service date.
b.Clients a required to respects the terms mentioned for each of the forms filled via Ed-Universe's portal. The client portal gives private access to each client to complete their questionnaire(s) depending on the service(s) selected, the timeline & progress of the work , the ability to upload feedback and 1 audio recording per draft, and the ability to book meetings with the assigned contact person using your meeting minutes.
Submitting additional uploads or audio recordings further than those agreed upon will not be taken in consideration during the work process.
For any further information or queries please email us.